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Tell us what you need and we answer ourselves. If it is about an order, include the number starting with SR and we go straight to it.

Write to us

We store your message only in order to reply. Privacy

How long do you take to reply?: We reply within one working day. Messages are read by the team that packs the orders, not by an external call centre. So the answer comes from people who know the product and the state of your shipment.
Can you tell me what is wrong with my dog?: We do not diagnose, and that is a decision rather than a limitation. We can explain common causes, warning signs and what is usually used in each case, and we will say clearly when it is time to see a vet. You get useful context without anyone gambling with your dog's health.
Do you supply groomers or clinics?: Yes, we work with professionals on their own terms. Write with the business name and what you need, and we send volume pricing and lead times. You can restock without depending on distributors with huge minimum orders.

This information is educational and does not replace a veterinary assessment.